Refund Policy

• You can cancel a paid plan at any time by emailing support@osemtech.com from the address on your account. It stays active until the end of the period you have paid for and does not renew.
• We don't refund partly used billing periods.
• If you were charged by mistake, charged twice, or couldn't use Storefront GH because of a fault on our side, tell us within 14 days and we will refund the affected amount.
• Approved refunds are returned to the original payment method, usually within 5 to 10 working days depending on your bank or mobile money provider.

When you buy from a shop or book a service on a website built with Storefront GH, you are buying from that business, not from Osem Technologies. Its own refund and returns policy applies, so please contact the business first.

If a business doesn't respond or you believe you have been defrauded, email support@osemtech.com with the website address, the payment reference and what happened. We will look into it and, where appropriate, act under our Acceptable Use Policy.

• As the seller, you decide your refund policy and should show it on your website.
• Refund customers through the same method they paid with wherever possible.
• Payment provider fees and the platform fee on a completed payment are generally not returned when you refund a customer.
• Chargebacks or reversals raised through a customer's bank or mobile money provider may be deducted from your future settlements, as set out in our Terms of Service.

If money left your account but the payment shows as failed, it is usually reversed automatically by the bank or mobile money provider within a few working days. If it isn't, send us the payment reference and we will follow it up with the provider.